Complaints

Complaints — Non-conformity of Goods

Last updated: January 2026. Questions: kontakt@boxofus.com.

The seller of the goods is Daria Jurewicz. The seller's responsibility for non-conformity of the goods arises from the law and cannot be excluded to your disadvantage.

Lack of conformity

You may report a lack of conformity of the goods with the contract.
The seller's responsibility generally applies for two years after delivery, under Polish consumer rules.
Remedies may include repair or replacement, and in qualifying circumstances a price reduction or withdrawal and refund.
Statutory complaint costs are borne by the seller, as required by law.

How to submit a complaint

You can submit a complaint by email at kontakt@boxofus.com or by post to ul. Osińska 7a, 63-600 Kępno. Proof of purchase can be helpful, but a fiscal receipt is not the only acceptable evidence of the contract.

Response time

We aim to respond to a consumer complaint within the statutory 14-day period.

Guarantee

We do not advertise a separate voluntary commercial guarantee unless such a guarantee actually exists. Regardless of any separate guarantee, your statutory consumer rights apply.

Alternative dispute resolution

We encourage you to contact us first — most matters are resolved directly. If we cannot reach agreement, as a consumer you may use the alternative dispute-resolution options available in Poland/the EU, including the competent consumer-protection bodies (for example the municipal/district consumer ombudsman, the Provincial Trade Inspectorates and the Office of Competition and Consumer Protection, UOKiK).