Refunds
Refund Policy
We do not use "all sales final" clauses. Below we explain the different refund situations.
A. Refund after withdrawal
On a valid withdrawal, we refund eligible payments in line with the applicable 14-day reimbursement rules. See withdrawal rules.
B. Non-conforming or defective goods
If the goods do not conform to the contract, you have statutory rights. The remedy and any refund are described in our complaints section.
C. Order cancelled before dispatch
If an order is cancelled before dispatch, we refund the payment taken.
D. Failed or duplicate payment
In the case of a failed or duplicate payment, we return amounts taken in error. If you do not recognise a charge, please contact us first.
E. Approved refunds
- Refunds are normally returned via the original payment method, unless the law or technical circumstances require another lawful method.
- We do not promise "instant" bank refunds — we initiate the refund promptly, but your bank or card issuer may need additional time to process it.
- We do not charge Polish/EU consumers arbitrary "restocking fees".
Contact us — kontakt@boxofus.com · +48 783 461 538